Terms of Service

These Terms of Service govern your access to and use of Clueva's website, software, application, demos, subscriptions, and related services (the "Services"). Please read them carefully.

1. Acceptance of Terms

By accessing or using Clueva, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Services.

These Terms apply to all users, including account holders, agency administrators, team members, and demo users.

2. Description of Services

Clueva provides cloud-based software tools for organizing case information, evidence, clues, notes, timelines, documents, and investigative materials. Clueva may include AI-assisted features to help users summarize, classify, and connect user-entered content.

Clueva is a tool to assist authorized investigators. It does not replace professional judgment, legal counsel, law enforcement authority, or evidentiary standards. Users are solely responsible for how they use the Services and the conclusions they draw from them.

3. Eligibility

You must be at least 18 years old to use Clueva. By using Clueva, you represent and warrant that you are at least 18 years old and have the legal authority to agree to these Terms.

You must use Clueva only for lawful purposes. You are responsible for ensuring your use of Clueva complies with all applicable laws, regulations, and professional licensing requirements in your jurisdiction.

4. Account Registration

To use most features of Clueva, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscriptions and Payment

Access to Clueva requires a paid subscription. Subscription plans, pricing, and seat limits are described on the Clueva website and may be updated from time to time.

Subscriptions are billed monthly. You authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods unless required by law.

We reserve the right to change pricing with reasonable notice. Continued use of Clueva after a price change constitutes acceptance of the new pricing.

Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service.

6. Acceptable Use

You agree not to use Clueva to:

— Conduct unlawful surveillance, stalking, harassment, or unauthorized investigations — Upload content you do not have the legal right to use or process — Violate any applicable privacy, wiretapping, surveillance, data protection, or investigative licensing laws — Attempt to gain unauthorized access to any system, account, or data — Reverse engineer, decompile, or attempt to extract source code from Clueva — Use Clueva to build a competing product or service — Interfere with or disrupt the Services or servers connected to the Services — Use automated tools, bots, or scrapers without written permission — Upload content that is illegal, defamatory, obscene, or violates third-party rights — Share login credentials with unauthorized users

Violation of these rules may result in immediate suspension or termination of your account without refund.

7. Customer Content

You retain ownership of all content you upload, enter, or create through Clueva ("Customer Content").

You grant Clueva a limited, non-exclusive license to host, process, store, transmit, and use your Customer Content solely as necessary to provide, support, secure, and improve the Services.

You represent and warrant that you have all rights necessary to upload and process your Customer Content, and that doing so does not violate any law or third-party rights.

We do not sell Customer Content. We do not use Customer Content to train AI models without your consent.

8. AI-Assisted Features

Clueva includes AI-assisted features that may analyze, summarize, classify, or connect Customer Content.

All AI-generated outputs — including clue extractions, connection suggestions, narratives, and reports — are suggestions only. You are responsible for reviewing, verifying, and approving all AI outputs before relying on them.

AI outputs may be incomplete, inaccurate, or inappropriate for a specific purpose. Clueva is not responsible for any harm resulting from reliance on AI-generated outputs without human review.

Clueva does not use AI to determine guilt, liability, probable cause, or criminal responsibility.

9. Data Security and Confidentiality

We use reasonable technical and organizational measures to protect your Customer Content and account information. However, no system is completely secure, and we cannot guarantee that your information will never be accessed without authorization.

You are responsible for securing your account credentials and managing access permissions for your team members.

10. Intellectual Property

All software, design, logos, trademarks, code, features, and content created by Clueva are owned by Clueva and protected by applicable intellectual property laws.

You are granted a limited, non-transferable, non-exclusive license to use the Services for your internal business purposes in accordance with these Terms. You may not copy, distribute, modify, or create derivative works based on the Services without written permission.

11. Agency Accounts and Team Members

Agency subscribers may invite team members up to their purchased seat limit. The agency account holder is responsible for all activity that occurs under their subscription, including the activity of invited team members.

You are responsible for ensuring that team members comply with these Terms and all applicable laws.

We reserve the right to suspend any account, including team members, that violates these Terms.

12. Termination

You may cancel your account at any time through the billing portal.

We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these Terms, engaged in abusive or fraudulent conduct, or if required by law.

Upon termination, your right to use the Services ends immediately. We may retain Customer Content for a reasonable period for backup, legal, and compliance purposes, after which it may be deleted.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

CLUEVA IS A TOOL TO ASSIST INVESTIGATORS. IT IS NOT A SUBSTITUTE FOR LEGAL ADVICE, PROFESSIONAL INVESTIGATION SERVICES, LAW ENFORCEMENT AUTHORITY, OR EVIDENTIARY STANDARDS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLUEVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Clueva and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from: your use of the Services; your Customer Content; your violation of these Terms; your violation of any law or third-party rights; or the activities of your team members under your account.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of Florida, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of Clueva shall be resolved in the courts located in Florida, and you consent to personal jurisdiction in those courts.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify users by email or in-product notice.

Your continued use of Clueva after updated Terms become effective constitutes your acceptance of those Terms.

18. Contact Us

For questions about these Terms, contact us through the Clueva website.

Website: https://clueva.com